| Describe what influence means in the context of authority with the caveat of working remotely |
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| Distinguish between personal and positional sources of power in the absence of proximity |
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| Apply the influence model to increase influence in the organization by identifying potential allies and understanding their work style preferences |
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| How to be intentional about remaining connected |
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| Create a culture of candor where people are able to come to agreement about difficult changes |
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| Talk openly and honest with people no matter how delicate the topic or powerful the individual. |
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| Make decisions in a way that encourages people to act on them with conviction; eliminating resistance and negativity. |
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| Speak up when things are getting off track (in or out of meetings) and suggest how to make improvements. |
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| Effectively hold conversations in which stakes are high, emotions are strong, and opinions differ. |
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| Hold anyone accountable – no matter the person’s power, position, or temperament |
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| Master performance discussions – get positive results and maintain good relationships |
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| Motivate others without using power – clearly and concisely explain specific, natural consequences, and permanently resolve problems |
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| Manage projects without taking over – creatively help others avoid excuses, keep projects on track, and resolve performance barriers |
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| Move to action – agree on a plan, follow up, engage in good reporting practices, and manage new expectations |
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