Session date: 
Wednesday, January 7, 2015 - 7:00am to 11:00am
Community Memorial Hospital
W180 N8085 Town Hall Road
Treiber Conference 1 & 2
Menomonee Falls, WI 53051
United States
  • 4.00 AMA PRA Category 1 Credit(s)™
    AMA PRA Category 1 Credit(s)™
  • 4.00 Hours of Participation
    Hours of Participation credit.

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Program Description: 

Disruptive behavior, whether egregious or subtle, has serious consequences for patient care and the functioning of the organization.  Unfortunately, many solutions - whether zero-tolerance policies or signed "codes of conduct" - have provide to be woefully inadequant to solving this dangerous problem.  A comprehensive and strategic approach to managing behavior - beyond crisis intervention - prevents both dramatic transgressions and chronic, insidious failures to behave in a constructive and professional manner.  To that end, this course equips participants with the tools to analyze disruptive incidents, confront disruptive individuals, navigate organizational barriers, and utlimately create a self-correcting culture.

The Medical College of Wisconsin is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
The Medical College of Wisconsin designates this Live Activity for a maximum of 4.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Medical College of Wisconsin designates this activity for up to 4.0 hours of participation for continuing education for allied health professionals.
Target audience: 
This course is identified for:
Current and Emerging Frontline Leaders
Frontline Staff
Allied Health
Administrative and Support Staff
Learning objectives: 
  • Understand the consequences of ignoring disruptive behavior on patient care as well as the efficiency of the organization
  • Overcome personal barriers that prevent leaders from taking action
  • Develop the skills to executive strategic confrontations with disruptive individuals
  • Mitigate organizational barriers that might stand in the way of effectively dealing with "protected" disruptors
  • Understand how departmental culture can contribute to pervasive disruption
Faculty & credentials: 

All persons in control of content have NO relevant financial relationships to disclose

Planning Committee: Dr. David Goldberg, MD, MBA, CPE

Speaker: Dan Dangler, Advisory Board Company



CME Coordinator Contact Information

Stacy L. Jaszewski
Phone number: 
+1 (262) 257-2604