Disruptive behavior, whether egregious or subtle, has serious consequences for patient care and the functioning of the organization.  Unfortunately, many solutions - whether zero-tolerance policies or signed "codes of conduct" - have provide to be woefully inadequant to solving this dangerous problem.  A comprehensive and strategic approach to managing behavior - beyond crisis intervention - prevents both dramatic transgressions and chronic, insidious failures to behave in a constructive and professional manner.  To that end, this course equips participants with the tools to analyze disruptive incidents, confront disruptive individuals, navigate organizational barriers, and utlimately create a self-correcting culture.