Lean Daily Improvement Model Workshop- June 9, 2015

Milwaukee, WI US
June 9, 2015
Managers do not used structured problem solving with their frontline staff when working on daily operational issues. This leads to managers doing most of the problem solving in the operational environment. Consequences of this solving problems slower and not having all team members work to the top of their job description.
Structure (scientific) Problem solving is a critical skill set that directors, managers and front line workers need to know to achieve goals and optimize quality of care. This allows the team members to function at the top of their capabilities. It also helps develop leaders within the ranks of the front line worker.
We want to change ‘thinking’ by workers. We want train workers/managers/directors that if you have problem, there is a structure reliable process to solve problems.
Teachers through active listening will be able to observe the structured scientific thinking in their dialogue with the personnel they are coaching. We will develop a tool to measure competency. It will be founded in observation of the coaching interaction between the manager and the front line worker. University of Michigan may even have a tool to use which we would adopt

ACCME Accreditation Statement:

The Medical College of Wisconsin is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.


AMA Credit Designation Statement:

The Medical College of Wisconsin designates this Live Activity for a maximum of 17 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Hours of Participation for Allied Health Care Professionals
The Medical College of Wisconsin designates this activity for up to 17 hours of participation for continuing education for allied health professionals.

Target Audience

  • Physicians
  • Department/Division Administrators
  • Clinic Managers

Learning Objectives

At the conclusion of this activity, I will be able to:

  1. Implement daily improvement thinking
  2. Utilize daily improvement thinking in a simulated environment
  3. Identify key drivers needed to utilize in an operational environment
Additional information


Elizabeth Heimerl
Phone Number: 
+1 (414) 955-4895
Course summary
Available credit: 
  • 7.00 AMA PRA Category 1 Credit(s)™
    AMA PRA Category 1 Credit(s)™
  • 7.00 Hours of Participation
    Hours of Participation credit.
Course opens: 
Course expires: 
Event starts: 
06/09/2015 - 8:00am CDT
Event ends: 
06/09/2015 - 4:00pm CDT
Cancer Center
8800 W. Doyne Ave
Milwaukee, WI 53226
United States

Planning Committee- Michael C. Decker, MD, Gina Lipor


Speakers- BArb Bouche and Toni Benner

All persons in control of content have no financial relationship to disclose.

Available Credit

  • 7.00 AMA PRA Category 1 Credit(s)™
    AMA PRA Category 1 Credit(s)™
  • 7.00 Hours of Participation
    Hours of Participation credit.


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