Participants who engage in this educational intervention will be able to:

Influencing without Authority

• Describe what influence means in the context of authority with the caveat of working remotely
• Distinguish between personal and positional sources of power in the absence of proximity
• Apply the influence model to increase influence in the organization by identifying potential allies and understanding their work style preferences
• How to be intentional about remaining connected

Crucial Conversation & Accountability

• Create a culture of candor where people are able to come to agreement about difficult changes
• Talk openly and honest with people no matter how delicate the topic or powerful the individual.
• Make decisions in a way that encourages people to act on them with conviction; eliminating resistance and negativity.
• Speak up when things are getting off track (in or out of meetings) and suggest how to make improvements.
• Effectively hold conversations in which stakes are high, emotions are strong, and opinions differ.
• Hold anyone accountable – no matter the person’s power, position, or temperament
• Master performance discussions – get positive results and maintain good relationships
• Motivate others without using power – clearly and concisely explain specific, natural consequences, and permanently resolve problems
• Manage projects without taking over – creatively help others avoid excuses, keep projects on track, and resolve performance barriers
• Move to action – agree on a plan, follow up, engage in good reporting practices, and manage new expectations