Program Description: 

The APP Education Series offers diverse topics from clinical-based knowledge, pharmacological updates, professional development, and leadership skills targeted to the APP population.

Key Words: APP, Clinical, Professional Development, Leadership, APP Grand Rounds

Target audience: 
  • Nurse Practitioner
  • Physician Assistant
Learning objectives: 

Participants who engage in this educational intervention will be able to:

Customer Service Excellence

  • Analyzing Customer Service: Review the criteria that determines customer perception of service
  • Getting to Know Your Customer: Discuss who your customers are and learn how to identify their needs
  • Steps to Customer Service Excellence:  Identify the 3 key steps that need to be kept top of mind to ensure excellent customer service
  • Exceeding Customer Expectations: Identify the 6 components of exceeding expectations and behaviors to avoid

Trust and Relationship Building

  • Explain why trust is critical in a healthy organization.
  • Examine the key predictors or trust.
  • Identify and demonstrate techniques that develop trust.
  • Explain the strategic communication model and methods to plan and implement effective communication.
Faculty & credentials: 
Activity Director(s):
Rebecca Krueger, APNP
Assistant Director
Department of Medicine
Division of Advance Practice Providers 
Medical College of Wisconsin
 
Speaker:
Nate Filzen
HR Facilitator
Medical College of Wisconsin
 
In accordance with the ACCME® Standards for Integrity and Independence in Accredited Continuing Education, Standard 3, all in control of content must disclose any relevant financial relationships. The following in control of content had no relevant financial relationships to disclose.
  • Rebecca Krueger
  • Nate Filzen

Contact

Name: 
Michelle Washburn
Email: 
mswashburn@mcw.edu

ACCME Accreditation Statement:
The Medical College of Wisconsin is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

AMA Credit Designation Statement:
The Medical College of Wisconsin designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Hours of Participation for Allied Health Care Professionals:
The Medical College of Wisconsin designates this activity for up to 1.00 hours of participation for continuing education for allied health professionals.

Nurse Practitioner:

The Medical College of Wisconsin, Inc. is approved as a provider of nurse practitioner continuing education by the American Association of Nurse Practitioners: AANP Provider Number 150930. This program has been approved for up to 1.0 contact hours of continuing education (which includes 0.0 hours of pharmacology). Nurse Practitioners should claim only those hours actually spent participating in the CME activity.

Session date: 
05/21/2024 - 10:00am to 12:00pm CDT
Location: 
HUB A6520/6628 or Virtual
United States
See map: Google Maps
Add to calendar: 
  • 2.00 AMA PRA Category 1 Credit(s)™
    AMA PRA Category 1 Credit(s)™
  • 2.00 NP Contact Hours

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